incident.io grabs $62M to put AI on the frontlines of your next software meltdown
The engineers who once kept Monzo running smoothly are now on a mission to keep the rest of the tech world from burning down, one outage at a time.
incident.io just raised a hefty $62 million in Series B funding, led by Insight Partners with continued backing from Index Ventures and Point Nine Capital. That brings their total funding to over $v96 million, and it’s all aimed at making incident response as smart and fast as the AI that’s breaking things in the first place.
If you’ve ever been knee-deep in a deployment gone sideways, you know the pain. incident.io wants to be the teammate who never sleeps, never panics, and never forgets to take notes.
Their platform is already battle-tested, having powered over 250,000 incidents for heavyweights like Netflix, Etsy, Ramp, and Linear.
And with AI now shipping code at lightspeed and also introducing all sorts of chaos, incident.io is betting that the next big thing in software isn’t just writing code—it’s keeping it from falling apart.
“The AI revolution is rewriting the rules of software, from how it's built, to how it breaks,” said Stephen Whitworth, co-founder and CEO of incident.io. “We've built AI agents that stand shoulder-to-shoulder with you in the heat of an incident, analyzing, advising, and acting like your most dependable teammate.”
The product already uses AI to handle the boring-but-important stuff: taking notes, posting real-time updates, writing postmortem.
But the next-gen agents go a step further, jumping into the fray to investigate root causes and even recommend or apply fixes. It’s like having your top engineer cloned—and that clone doesn’t need coffee or PTO.
“incident.io is building a product that engineers love and organizations rely on to minimize downtime and maximize productivity,” said Thomas Krane, Managing Director at Insight Partners. “By pioneering AI agents that collaborate with engineers to resolve incidents, they're not just modernizing incident response but reinventing it for a world where AI isn't just writing code; it's keeping it running.”
And they’re not just stopping at incident response. Last year, incident.io launched On-call, a modern alternative to old-school paging tools. Nearly two-thirds of their customers have already made the switch, leaving behind PagerDuty and Opsgenie, especially now that Atlassian is sunsetting the latter.
This platform now manages the full lifecycle, from who's on call to how the postmortem gets written, with deep integrations into Slack, Microsoft Teams, GitHub, and Linear.
The new funding will fuel an expansion push on both sides of the Atlantic, with plans to grow engineering teams in London and San Francisco and ramp up go-to-market efforts. That includes building more AI agents that can do everything short of calming down your manager when the site goes down.
As software gets more complex and incidents happen faster than ever, incident.io is betting big that real-time, AI-driven help is the new must-have.
And if their track record says anything, it’s that they’re not just fixing problems—they’re rethinking how teams prevent them in the first place.
