Gladly Secures $40M in Funding
Retailers and direct-to-consumer brands now have a chance to step up their game by providing smoother, more personalized customer support—because who likes being treated like a number?
Backed by a $40 million investment from AVP, a firm known for picking winners in tech, Gladly’s platform is designed to not only solve customer issues faster but also drive loyalty and revenue.
With AI at the helm, it's looking to turn customer service into a strategic asset rather than just a "necessary evil."
Joseph Ansanelli, CEO of Gladly said:
"In today's challenging retail environment, where customer loyalty is hard-won and easily lost, our AI-powered, unified Customer Service Platform is a game-changer. It not only enhances customer experience but turns support into a strategic asset that drives growth and loyalty,"
If you’ve been keeping tabs on AI’s growing role in business, you’ll know this comes at a crucial time when brands are competing to offer the best customer experience.
The problem with legacy systems is that they make service agents feel like they’re working in the dark, without enough context to resolve issues effectively.
Plus, even when AI is slapped onto these old systems, it doesn’t help much—customers still end up frustrated when human agents come in halfway through a conversation, as if they’ve just missed the first half of a Netflix series.
Gladly’s new platform, however, centralizes all customer interactions in one place, making AI responses feel more human and allowing agents to work more efficiently.
Imagine reducing handle times, solving queries faster, and giving customers a reason to stay loyal!
The new platform not only enhances agent efficiency by automating routine inquiries but also provides advanced tools like tone customization for brands and even hallucination detection in AI-generated content—yes, that's a thing now.
With recent AI advancements sweeping across industries, it seems like Gladly’s platform is right on time. And hey, if it helps brands turn customer service into something that boosts the bottom line, that's a win-win, right?
